Refund & Returns Policy

Last Updated: 10/28/2026

1. Overview

At M.Sniff Business Hub, we strive for customer satisfaction with every AIMIT Electric Bicycle purchase. This policy outlines the conditions under which refunds and returns are accepted.

2. Eligibility

We offer a 7-day return window for electric bicycles that are unopened and unused in their original packaging. To be eligible, you must present the original receipt or proof of purchase.

3. Exchange Policy

We provide a 14-day exchange period for bicycles with verified manufacturing defects. The bicycle must be brought into one of our hubs for inspection by our technical team before an exchange is approved.

4. Non-Refundable Items

The following items and conditions are strictly non-refundable:

  • Bicycles that have been test-ridden or used
  • Bicycles displaying physical damage resulting from misuse or accidents
  • Accessories and spare parts

5. How to Request

To initiate a return or exchange, please follow these steps:

  1. Contact our support team via WhatsApp or phone.
  2. Bring the bicycle to your nearest M.Sniff Business Hub.
  3. Our team will perform a physical inspection of the item.
  4. If approved, your refund or exchange will be processed within 5-7 business days.

6. Refund Method

Refunds are credited using the same payment method originally used for the purchase (e.g. MTN Mobile Money, Telecel Cash, or Bank Wire). Cash refunds are not provided for security reasons.

7. Damaged or Defective on Arrival

If your bicycle arrives with transit damage or fails pre-delivery inspection at the hub, M.Sniff Hub will provide an immediate replacement unit at zero additional cost to you.

8. Contact

For questions or support regarding refunds and exchanges: